Last Update: 10 March 2025
Privacy Policy
Your privacy matters to us. Here's how we handle your information on our platform.Information We Collect
We collect information you provide directly to us when you create an account, set up a shop, list products, make purchases, or communicate with other users on our platform. This includes your name, email address, phone number, shipping address, payment information, and any other information you choose to provide. We also collect information automatically when you use our platform, including your IP address, device type, browser type, operating system, pages visited, and interactions with listings and other users. For sellers, we may collect additional information such as bank account details, business registration information, and tax identification numbers as required by Nigerian law.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our marketplace platform. This includes processing transactions, facilitating communication between buyers and sellers, personalising your experience, and recommending products you may be interested in. We also use your information to verify your identity, prevent fraud and abuse, enforce our terms of service, and comply with legal obligations. For sellers, we use your information to process payouts, generate sales reports, and provide analytics about your shop performance. We may also use your information to send you updates, promotional materials, and other communications related to our services, which you can opt out of at any time.
Information Sharing
We share your information only in the ways described in this policy. When you make a purchase, we share your shipping information with the seller to fulfil your order. We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We may also disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Khoomi, our users, or the public.
Data Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorised access, disclosure, alteration, and destruction. We use encryption to protect sensitive data transmitted online, and we protect your information offline as well. Only employees who need the information to perform a specific task are granted access to personally identifiable information. The servers on which we store personal information are kept in a secure environment. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security of your data.
Your Rights and Choices
You have the right to access, correct, update, or delete your personal information at any time through your account settings. You can also request a copy of all personal data we hold about you. You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages or by updating your notification preferences in your account settings. You can choose to disable cookies through your browser settings, although this may affect the functionality of our platform. If you are a Nigerian resident, you have additional rights under the Nigeria Data Protection Regulation (NDPR), including the right to data portability and the right to lodge a complaint with the National Information Technology Development Agency (NITDA).
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymise your personal information within a reasonable timeframe, unless we are required to retain it for legal or regulatory purposes. Transaction records may be retained for up to seven years as required by Nigerian tax and financial regulations. Anonymised and aggregated data that cannot be used to identify you may be retained indefinitely for analytical purposes.
Children's Privacy
Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take appropriate action. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information on our platform.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the 'Last Update' date at the top of this page and notify you of any material changes through a prominent notice on our platform or by sending you an email. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our platform after any changes to this Privacy Policy constitutes your acceptance of the updated policy.
We collect information you provide directly to us when you create an account, set up a shop, list products, make purchases, or communicate with other users on our platform. This includes your name, email address, phone number, shipping address, payment information, and any other information you choose to provide. We also collect information automatically when you use our platform, including your IP address, device type, browser type, operating system, pages visited, and interactions with listings and other users. For sellers, we may collect additional information such as bank account details, business registration information, and tax identification numbers as required by Nigerian law.